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If you are unhappy with your goods or product is damaged please contact us by e-mail or phone within 14 days for a full refund (or exchange if you’d prefer).

Please return it to us in its unused and original condition.

In all circumstances returns should be sent to us at:

Country Lines Gift Shop
50 High Street
EX14 1PQ

It is recommended that you send your returns back to Country Lines Gift Shop using recorded delivery so you have proof of delivery, with an explanatory note enclosed.

You will have to meet the delivery costs of returning the products
Please allow 5 working days for returns to be processed once they reach us.

This does not affect your statutory rights